TRY BEFORE YOU BUY
We are excited to offer a new exclusive try-at home service for you!
It is very important to us that you can confidently find the perfect fit and style when shopping with us online.
Now, you can try our products before you buy, completely risk-free!
HOW DOES IT WORK?
Add to Cart: Use the Try Before You Buy button to add items to your cart.
Checkout & Authorization: Checkout without any upfront payment. We will temporarily freeze the full amount on your card to reserve your items, but you won't be charged until you decide to keep them.
Receive and Try: When your order arrives, you'll have 3 days to try on the items.
Complete Order: We'll send you a link via email and SMS to access your Customer Portal. There, you can select your order and follow the steps to finalise your purchase. You’ll only be charged for the items you decide to keep.
RETURNS
If you need to return anything, we'll send you a prepaid return label to download.
Return Guidelines:
Returns must be posted within 3 days of completing the order.
If you return all items from the order, a $10 try on service fee will be applied.
Can I use a discount code?
Yes, you can use a discount code, but it must be applied at the time of the initial order. Enter your discount code at checkout before completing your order details. The discount will be reflected in the final amount you pay for any items you decide to keep.
How does the authorization process work?
When you use the Free Home Try-On service, you will be asked to provide payment details at checkout. We will then authorize your credit card for the order amount to ensure the payment method is valid. This is not a charge, and no funds will be taken from your account at this stage. The authorization simply holds the potential total cost of the order until you decide which items you want to keep. The charge will appear as pending in your account, but not paid.
When will I be charged for my order?
You will only be charged for the items you choose to keep after finalising your order through the Customer Portal.
What is the Restocking Fee?
The Restocking fee is a $10 charge that applies only if you decide to return all items from your order. This fee covers the cost of the service, including shipping, handling, and processing of returns. It is only charged if no items from the order are kept. This fee ensures that we can continue to offer our customers the flexibility to try products at home before committing to a purchase.
Where is this service available?
Please note this service is currently only available in Australia and for our full priced items (no sale).
Are there any exclusions?
We only offer Try at home service for our Esther the Label Full priced range. Currently we cannot offer this on Sale items, accessories, shoes or branded partner items.
Can I use BNPL services like Afterpay or ZipPay for my order?
No, BNPL services like Afterpay or ZipPay are not accepted. You can only pay using a credit or debit card, Shop Pay, or PayPal for orders with Try with Mirra.
